Terms of Service

These Terms of Service (“Terms”) are a binding agreement between AppointmentJump (legal entity pending) (“we,” “us”) and the business customer (“Customer,” “you”) that uses AppointmentJump (the “Service”). By creating an account, checking “I agree,” or using the Service, you accept these Terms.

1. Parties and eligibility

The Service is offered only to businesses (B2B). You represent that you are at least 18 and authorized to bind the HVAC business named in your account. The Service is intended for use in the United States unless we agree otherwise in writing.

2. What the Service is (and is not)

AppointmentJump provides software that can answer forwarded phone calls, respond using Customer-provided knowledge, attempt to book appointments on Customer’s connected calendar, and notify designated contacts. We are not a telephone carrier, answering-service employee, licensed HVAC contractor, insurer, medical or legal advisor, emergency dispatcher, or 911 / life-safety system. We do not guarantee appointments, revenue, or answer rates.

3. Customer responsibilities

• Maintain call forwarding and complete go-live testing.
• Keep hours, service area, pricing stance, and emergency contacts accurate.
• Obtain all legally required consents and notices for call recording, AI/synthetic voice, monitoring, and messaging (including TCPA and two-party consent rules where applicable).
• Include a recording/AI disclosure in the greeting.
• Supervise AI outputs before relying on them for jobs.
• Do not instruct the Service to collect SSNs, payment cards, or health information.
• Comply with contractor licensing and trade rules for work you sell.
• Warrant you have rights to website/knowledge content you provide or authorize us to scrape.

4. Emergencies and life safety

The Service is not 911. For carbon monoxide, gas leak, fire, medical, or similar danger, callers should dial 911. Escalation SMS, transfers, and notifications are best-effort. We are not liable for delayed, missed, or failed escalation, carrier delivery failure, or owner unavailability.

5. AI disclaimer

AI outputs may be inaccurate, incomplete, delayed, or fail. You are responsible for reviewing bookings, quotes, and escalations.

6. Recording, voice, and communications

You authorize recording, transcription, analysis, and storage via our vendors. You accept use of AI/synthetic voice and are responsible for any jurisdiction-specific disclosure rules. Transactional SMS/email may be sent to your business contacts. Marketing SMS is not provided as part of the core Service.

7. Numbers, calendar, and third parties

Platform phone numbers are licensed for use in the Service and may be reclaimed on termination; they are not sold to you. Your public business number remains yours. Forwarding configuration is your responsibility. Google Calendar, Twilio, Stripe, Retell, Cartesia, hosting, and carriers are independent third parties; we are not liable for their outages or policy changes.

8. Fees, $1 verification, auto-renewal

You agree to pay setup fees (if any), subscription fees, taxes, and overages. We may place a temporary $1 charge that is refunded to verify your card; banks may show it as pending. Subscriptions renew until canceled via the billing portal. Unless required by law, setup fees are non-refundable after card verification or number provisioning. Unused minutes do not roll over unless we state otherwise. Abusive chargebacks may result in suspension and collection of amounts owed.

9. Acceptable use

No spam, fraud, illegal intake, impersonation of government/utilities, harassment, malware, circumvention of limits, resale without permission, HIPAA/PHI use, or other prohibited verticals. We do not sign BAAs; the Service is not HIPAA-compliant.

10. Assisted setup

If you request assisted setup, you authorize our staff to access and configure your account. You remain responsible for content, consents, and outcomes.

11. Intellectual property and feedback

We own the platform, prompts, UI, and marks. You retain ownership of your business content and grant us a limited license to host and process it to provide and secure the Service. By default we do not use your call audio/transcripts to train third-party foundation models. Feedback you provide may be used by us without restriction.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, LOST PROFITS, MISSED JOBS, PROPERTY DAMAGE, OR PERSONAL INJURY.

14. Indemnification

You will indemnify and hold harmless AppointmentJump (legal entity pending) and its officers, employees, and agents from claims arising out of your content, scripts, consents (recording/TCPA/SMS), scrape/IP issues, HVAC workmanship, emergency outcomes, forwarding misconfiguration, misuse, or claims by your callers/customers (including privacy/biometric claims).

15. Dispute resolution

These Terms are governed by the laws of [Governing law state pending], excluding conflict-of-law rules. Except for small-claims court or injunctive relief for IP/abuse, disputes will be resolved by binding individual arbitration; class and collective actions are waived. Where enforceable, claims must be filed within one (1) year of accrual.

16. Termination

We may suspend or terminate for nonpayment, abuse, legal risk, or security. Provisions on fees, IP, disclaimers, liability limits, indemnity, and dispute resolution survive.

17. Contact

AppointmentJump (legal entity pending)
[Company mailing address pending]
legal@example.com

These Terms are a protective template for product launch and are not a substitute for counsel review.